Your privacy matters to coolbet. This Privacy Policy explains what personal data we collect from Filipino players and other users of the coolbet platform, why we collect it, how we use and protect it, and what rights you have over your own information. Please read this document carefully before registering or using any coolbet service.
coolbet ("coolbet," "we," "us," or "our") operates the online sportsbook and casino platform accessible at coolbet.bid (the "Platform"). We are committed to protecting the privacy and personal data of every player and visitor who interacts with our Platform, in full compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations.
This Privacy Policy ("Policy") describes how coolbet collects, processes, stores, shares, and protects personal information in connection with your use of the Platform and any related services, features, or communications. It applies to all registered players, prospective players, and any other individuals whose personal data coolbet processes in the course of its operations.
By accessing the Platform, registering an account, or otherwise providing your personal information to coolbet, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.
This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and coolbet.
coolbet collects personal data that is necessary for the provision of our services, compliance with legal obligations, and the improvement of the Platform experience for Filipino players. The categories of personal data we collect include, but are not limited to, the following:
coolbet collects personal data through the following means:
coolbet processes your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and managing your coolbet player account, including authentication and security. |
| Service Delivery | Processing bets, game sessions, deposits, withdrawals, and bonus credits on the Platform. |
| Identity Verification | Conducting KYC checks to verify your identity, age (21+), and eligibility to use the Platform. |
| Legal Compliance | Meeting obligations under Philippine law, PAGCOR regulations, AML/CTF requirements, and data privacy law. |
| Fraud Prevention | Detecting, investigating, and preventing fraudulent activity, money laundering, and abuse of the Platform. |
| Responsible Gaming | Monitoring gaming patterns to identify at-risk players and administering responsible gaming tools and interventions. |
| Customer Support | Responding to your queries, complaints, and support requests efficiently and accurately. |
| Marketing | Sending promotional offers, bonuses, and platform updates where you have provided consent to receive such communications. |
| Platform Improvement | Analyzing usage data to improve the Platform's features, performance, and user experience for Filipino players. |
coolbet processes your personal data on the following legal bases under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:
coolbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary and permitted by law:
We engage trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard), identity verification providers, IT infrastructure and hosting providers, customer support platforms, and fraud detection services. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.
coolbet may disclose your personal data to PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), or other competent Philippine government authorities where required by law, court order, or regulatory directive.
Where necessary to protect a player's welfare, coolbet may share limited data with responsible gaming support organizations or self-exclusion registries in accordance with applicable regulations.
In the event of a merger, acquisition, restructuring, or sale of all or part of coolbet's business, your personal data may be transferred to the relevant successor entity, subject to equivalent data protection obligations.
coolbet will never share your personal data with unauthorized third parties or use it for purposes incompatible with those described in this Policy without first obtaining your explicit consent.
coolbet retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with coolbet's data disposal procedures.
coolbet implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:
While coolbet takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying coolbet immediately if you suspect any unauthorized access to your account.
coolbet uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and analyze usage patterns. The types of cookies we use include:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for the Platform to function, including session management and security tokens. | Session |
| Functional | Remember your preferences such as language settings and responsible gaming tool configurations. | Up to 1 year |
| Analytics | Collect anonymized data on how players use the Platform to help us improve features and performance. | Up to 2 years |
| Marketing | Track engagement with promotional content to deliver relevant offers to consenting players. | Up to 1 year |
You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the Platform. For more information on managing cookies in popular browsers used in the Philippines, refer to your browser's help documentation.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by coolbet:
To exercise any of the above rights, please contact our Data Protection Officer using the contact details provided in Section 14 of this Policy. coolbet will respond to all verified requests within thirty (30) days of receipt, in accordance with the Data Privacy Act of 2012.
21+ Only. The coolbet Platform is strictly intended for adults aged 21 years and above. coolbet does not knowingly collect personal data from individuals under the age of 21.
If coolbet discovers or has reasonable grounds to believe that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has provided personal data to coolbet, please contact us immediately using the details in Section 14.
coolbet primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines — for example, for cloud hosting, fraud detection, or payment processing — coolbet will ensure that such transfers are conducted in accordance with the Data Privacy Act of 2012 and that appropriate safeguards are in place to protect your data to an equivalent standard.
Such safeguards may include contractual clauses approved by the National Privacy Commission, binding corporate rules, or transfers to countries recognized as providing an adequate level of data protection.
coolbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When material changes are made, we will notify registered players via email or a prominent notice on the Platform. The updated Policy will display a revised "Last Updated" date at the top of this page.
Your continued use of the coolbet Platform following the publication of an updated Privacy Policy constitutes your acknowledgment of the changes. We encourage you to review this Policy periodically to stay informed about how coolbet protects your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way coolbet handles your personal data, please contact our Data Protection Officer (DPO). Our Philippine-based support and compliance team is available 24 hours a day, 7 days a week.
Data Protection Officer – coolbet
Email: [email protected]
Support Hours: 24/7 (Philippine Standard Time)
You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe that coolbet has not handled your personal data in accordance with the Data Privacy Act of 2012.
All data transmitted between your device and the coolbet platform is protected by TLS encryption. Your personal and financial information is never sent in plain text.
coolbet operates in full compliance with the Philippine Data Privacy Act of 2012. Your rights as a data subject are respected and upheld at every step.
coolbet never sells, rents, or trades your personal data to third parties for marketing purposes. Your information is used only to deliver and improve our services to you.
Access, correct, or request deletion of your personal data at any time. Our Data Protection Officer is available 24/7 to handle your privacy requests promptly.
We use your gaming data to support responsible gaming tools — not to exploit your habits. Deposit limits, self-exclusion, and session controls are powered by your own data, for your benefit.
No hidden data practices. This Privacy Policy clearly explains every category of data we collect, why we collect it, and who we may share it with — in plain, readable English.
Join hundreds of thousands of Filipino players who trust coolbet for secure, fair, and responsible online sports betting and casino gaming. 21+ only. Play responsibly.