❓ Help Center

Frequently Asked Questions

Everything you need to know about coolbet — from signing up and making your first deposit to placing bets on PBA, withdrawing your winnings, and keeping your account safe. Find your answer below.

Everything you need to know about creating and managing your coolbet account in the Philippines.

Registering with coolbet is quick and straightforward. Visit the coolbet Login page and click the registration option. You'll need to provide your full name, date of birth, a valid email address, and your preferred payment method details. Make sure all information matches your government-issued ID — this is required for our Know Your Customer (KYC) verification process. Once your account is verified, you're ready to start playing.

coolbet strictly enforces a 21+ age policy in line with Philippine gaming regulations. Players must be at least 21 years old to register and play on the platform. We verify age during the KYC process using government-issued identification. Any account found to belong to a player under 21 will be immediately closed and any funds returned.

For KYC verification, coolbet accepts the following Philippine government-issued IDs: PhilSys National ID, passport, driver's license, SSS/GSIS ID, PRC ID, or Voter's ID. You may also be asked to provide proof of address (such as a utility bill or bank statement dated within the last three months) and proof of your payment method. Verification is typically completed within 24–48 hours.

No. Each player is permitted to hold only one coolbet account. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you have forgotten your login credentials, use the password reset function on the coolbet Login page or contact our 24/7 support team.

Go to the coolbet Login page and click "Forgot Password." Enter the email address registered to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam folder or contact our support team at [email protected] for assistance.

coolbet is primarily designed for Filipino players and operates within the Philippine online gaming regulatory framework. Players from certain other jurisdictions may be restricted from registering or playing. It is your responsibility to ensure that online gambling is legal in your jurisdiction before registering. coolbet reserves the right to close accounts from restricted territories.

All your questions about funding your coolbet account and getting your winnings paid out fast.

coolbet supports a wide range of Philippine payment methods for both deposits and withdrawals. These include GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard. All transactions are processed in Philippine Peso (₱). We are constantly working to add more local payment options to make banking as convenient as possible for Filipino players.

The minimum deposit on coolbet is ₱100 for most payment methods, including GCash and PayMaya. Minimum deposit amounts for bank transfers (BPI, BDO, Metrobank) may vary. There is no maximum deposit limit, though large deposits may be subject to additional verification as part of our AML compliance procedures.

GCash and PayMaya deposits are typically credited to your coolbet account instantly or within a few minutes. Bank transfers (BPI, BDO, Metrobank) may take up to 1–3 business days depending on your bank's processing times. Visa and Mastercard deposits are usually processed within 15–30 minutes. If your deposit has not appeared after the expected timeframe, contact our support team with your transaction reference number.

To withdraw, log in to your coolbet account, navigate to the Cashier section, and select "Withdraw." Choose your preferred payment method, enter the amount you wish to withdraw, and confirm the request. Withdrawals are processed to the same payment method used for your most recent deposit. Your account must be fully KYC-verified before withdrawals can be processed. The minimum withdrawal amount is ₱200.

coolbet aims to process all withdrawal requests within 24 hours on business days. GCash and PayMaya withdrawals are typically the fastest, often arriving within a few hours of approval. Bank transfers to BPI, BDO, and Metrobank may take 1–3 business days. First-time withdrawals may take slightly longer due to additional security verification. We do not charge withdrawal fees, though your bank or e-wallet provider may apply their own charges.

coolbet does not charge any fees for deposits or withdrawals on our end. However, your payment provider (GCash, PayMaya, BPI, BDO, Metrobank, Visa, or Mastercard) may apply their own transaction fees or currency conversion charges. We recommend checking with your payment provider for their current fee schedule. All amounts displayed in your coolbet account are in Philippine Peso (₱).

Your guide to sports betting on coolbet — from PBA basketball to boxing, football, and live in-play wagering.

coolbet offers a comprehensive sportsbook covering the most popular sports among Filipino bettors. These include PBA basketball, NBA, UAAP, NCAA Philippines, international football (Premier League, La Liga, Serie A, Champions League), boxing (including Filipino champions), MMA and UFC, volleyball (PVL), baseball, tennis, and more. We also cover major international events and tournaments throughout the year. New sports and leagues are added regularly based on player demand.

coolbet offers a wide variety of bet types to suit every kind of bettor. These include moneyline (outright winner), point spread, over/under (totals), parlays (multi-bets), same-game parlays, prop bets, futures, and live in-play betting. For PBA games, you can bet on quarter results, player points, assists, and more. The available bet types vary by sport and event.

Live in-play betting lets you place wagers on a game or match while it is already in progress. Odds update in real time based on the current score, time remaining, and game flow. This is especially popular for PBA basketball and football matches. To access live betting, navigate to the "Live" section of the coolbet sportsbook after logging in to your account.

The minimum bet on coolbet is ₱10 for most sports markets. Maximum bet limits vary by sport, league, and market type. High-value bets on major events may be subject to manual review. If you wish to place a large wager, we recommend contacting our support team in advance to confirm the available limits for your chosen market.

If a game is postponed and rescheduled within 48 hours, your bet will generally remain valid for the rescheduled fixture. If the game is cancelled outright or postponed beyond 48 hours, your bet will be voided and your stake returned to your coolbet account balance. For specific rules on individual sports and markets, please refer to our Terms & Conditions.

Questions about slots, live casino, bingo, arcade games, and everything in between at coolbet.

coolbet offers a full suite of casino games including hundreds of slot games, live dealer tables (baccarat, roulette, blackjack, poker), bingo, arcade games, and specialty titles like Boom Legend. Our coolbet Casino section is updated regularly with new titles from leading game providers. All games are available to play in Philippine Peso (₱).

Yes. All games on coolbet use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our slot games and table games are sourced from reputable, licensed game providers whose RNG systems are independently audited. Return-to-player (RTP) percentages are available for all slot titles in the game information panel. Live dealer games use real cards and wheels streamed in real time from professional studios.

Absolutely. coolbet is fully optimized for mobile play on both Android and iOS devices. You can access the full range of sports betting, casino games, slots, bingo, and arcade titles directly through your mobile browser — no app download required. The mobile experience is designed to be fast, smooth, and easy to navigate even on slower Philippine mobile data connections.

Boom Legend is one of the most popular fishing-style arcade games available on coolbet. Players shoot at sea creatures to earn points and prizes, with special boss characters offering massive multiplier rewards. It's a fast-paced, skill-influenced game that has become a firm favourite among Filipino players. You can try it out in the Arcade section of coolbet Casino.

Everything you need to know about coolbet promotions, welcome bonuses, and how wagering requirements work.

Yes, coolbet offers a welcome bonus for new players. The specific terms, bonus amount, and qualifying deposit requirements are displayed on the promotions page within your account after registration. Welcome bonuses are subject to wagering requirements before any bonus-derived winnings can be withdrawn. Always read the full bonus terms before opting in to any promotion.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 10x wagering requirement means you must place a total of ₱5,000 in qualifying bets before the bonus funds become withdrawable. Different games may contribute different percentages toward meeting wagering requirements — slots typically contribute 100%, while table games may contribute less.

Log in to your coolbet account and navigate to the Promotions section. Select the offer you wish to claim and follow the instructions — some bonuses are automatically credited upon qualifying deposit, while others require you to enter a promo code or manually opt in. Make sure your account is fully verified before attempting to claim any bonus, as unverified accounts may be ineligible.

No. Bonus funds and any winnings generated from bonus funds cannot be withdrawn until the applicable wagering requirements have been fully met. If you request a withdrawal before completing wagering requirements, the bonus and any associated winnings may be forfeited. Your real-money balance (funds deposited directly, not from bonuses) can be withdrawn at any time subject to standard withdrawal processing.

coolbet takes responsible gaming seriously. Here are answers to common questions about our player protection tools and policies.

coolbet provides a full suite of responsible gaming tools including deposit limits, loss limits, session time limits, reality check reminders, cooling-off periods (24 hours to 30 days), and self-exclusion (6 months to permanent). All tools are available free of charge from your account settings. For a full explanation of each tool, visit our Responsible Gaming page.

To self-exclude, log in to your account, go to Account Settings, and select the Responsible Gaming section. Choose "Self-Exclusion" and select your preferred exclusion period (6 months, 1 year, 2 years, or permanent). The exclusion takes effect immediately. During self-exclusion, your account will be suspended, all marketing communications will be stopped, and your remaining balance will be returned to you. For permanent self-exclusion, please also contact our support team directly at [email protected].

The minimum age to register and play on coolbet is 21 years old, in accordance with Philippine gaming regulations. We verify age during the KYC process. If we have reason to believe a player is under 21, the account will be suspended pending verification and any funds held will be returned if the player is found to be underage. We take underage gambling very seriously and have zero tolerance for violations of this policy.

If you or someone you know is struggling with problem gambling, help is available. PAGCOR (Philippine Amusement and Gaming Corporation) oversees responsible gaming standards in the Philippines and operates a national self-exclusion registry. You can also reach coolbet's 24/7 support team at [email protected] to activate any of our responsible gaming tools. For more information and resources, visit our Responsible Gaming page.
Why coolbet

Built for Filipino Players

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Philippine Peso Payments

Deposit and withdraw in ₱ using GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard. No currency conversion hassle — everything is in pesos.

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PBA & Local Sports

Bet on PBA basketball, UAAP, PVL, and Filipino boxing champions alongside international leagues. coolbet is the home of Philippine sports betting.

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Mobile-First Platform

Play anywhere in the Philippines — Manila, Cebu, Davao, or Quezon City — on any smartphone or tablet. No app download needed, just open your browser and go.

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24/7 Filipino Support

Our Philippine-based support team is available around the clock via live chat and email. We understand local players and speak your language.

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Safe & Secure

coolbet uses industry-standard SSL encryption to protect your personal and financial data. Your account security is our top priority at all times.

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Hundreds of Games

From slots and live casino to bingo, arcade, and Boom Legend — coolbet has something for every type of player, all in one platform.

Still Have Questions?

We're Here to Help — 24/7

Can't find the answer you're looking for? Our Philippine-based support team is available around the clock. Reach us via live chat on the platform or drop us an email at [email protected] and we'll get back to you fast.

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